Service updates and outages

Find out the latest information

Check for news of outages, power cuts, planned maintenance, road closures and fault reporting

Latest

Service updates

This is where we post up-to-the-minute information to help you stay informed.

No power? Read this guide

There are currently no outages or schedule works.

Report a fault

Tell us what's wrong

If you are having an issue that isn't reported above, please let us know.

If your power is out, contact us straight away. The quickest way to reach us is by phone. If you cannot get through immediately, use the form below and we will respond as soon as possible.

For emergencies involving electricity infrastructure, such as fallen cables, exposed wiring or equipment that appears unsafe, please keep clear and call us immediately.

Phone: 01481 822715

Out-of-hours (Emergencies only): 01481 822155

Email: manager@alderney-elec.com

Available 24 hours for emergency faults.
For non-urgent queries, see our opening times below or get in touch.

Opening hours
Mon-Thurs: 08:30 to 16:30
Friday: 08:30 to 14:00

Customer front desk hours
Mon-Fri 08:30 to 13:00

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This inbox will only be monitored during working hours. For urgent reports, call 01481 822115.

Planned works

Maintenance and scheduled outages

From time to time, we need to carry out planned maintenance on the network. This may mean a temporary interruption to supply in affected areas.

We give at least 24 hours' notice before any planned outage. Notices are posted here, and we contact affected customers directly where we have contact details.

If you have a question about upcoming works or want to make sure you're on our contact list, please get in touch.