Your account
About us
Proud to serve Alderney
Our role is simple to describe but complex to deliver:
we keep the island powered, safely, reliably and affordably.
Our system
A small-island electricity system
Electricity systems on small islands operate very differently from those on mainland networks. Supply and demand must be balanced locally, at every moment. There is no external network to draw on if something changes suddenly. This makes careful planning and investment essential.
It also means that some aspects of island electricity, such as occasional outages or the continued use of diesel generation, are part of operating a safe and stable system.
Vital work
Keeping the island running, every day
Our work spans the full electricity system from generation through to customer services:
importing fuels to the island
generating electricity for the island
maintaining the high- and low-voltage network
managing substations and infrastructure
supporting renewable energy connections
providing metering, billing and customer services
storing and supplying fuels including diesel, kerosene and marine diesel
delivering electrical, engineering and contracting services
Together, these responsibilities underpin daily life on Alderney.
Part of island life
Here for the community in all conditions
Electricity is central to everyday life on Alderney. Homes, businesses and public services all depend on it, and everyone on our team lives here too. We're part of the same community we serve.
Our role extends beyond the electricity system. We support the wider wellbeing of the island through involvement with charities, sports clubs, the local school, healthcare, hospitality and more.
When severe weather hits or faults occur, we work to keep the island supported, informed and safe. Much of our network runs underground, which helps protect it from storm damage, and long-term investment in our generators and systems has significantly reduced the frequency of island-wide outages.
During Storm Goretti, the island maintained power through extreme conditions. That's what long-term investment in resilient infrastructure looks like in practice.
Looking ahead
Planning carefully for Alderney’s future
We are undertaking a programme of work to strengthen the foundations of Alderney's electricity system and build self-sufficiency. This includes modernising tariffs, improving infrastructure, introducing smart metering and enabling the network for renewable energy.
These changes are designed to ensure the system remains reliable and financially sustainable as energy technology evolves.
Read about our plans
Our people
A team you can speak to
We believe good service should feel clear, helpful and personal. Many of our customers prefer to speak to someone directly, and we understand that.
Whether you need help with your bill, want to ask a question about a service, or are unsure which option is right for you, our team is here to help.
Careers
Work that supports island life
We are proud to be part of the local economy and to offer work that makes a real difference to the island every day. From engineering and technical roles to customer support and administration, our people help keep Alderney running.
As we look ahead, we want to continue building a team that is capable, caring and committed to serving the community well.
View vacancies
Latest information
News, notices and project updates
Read the latest service notices, maintenance updates and news from across Alderney Electricity.
Get in touch
Speak to our team
If you’d like to know more about what we do, or you’re not sure where to start, please get in touch. You’re always welcome to call us or visit us in person.
