your Account

You can call us on 01481 822715, email manager@alderney-elec.com, or visit us in person. Full contact details and opening hours are on our Contact page.

Email manager@alderney-elec.com with the page address and a brief description of where the broken link appears.

Our office is at Maison des Venelles, Venelles des Gaudion, Alderney, GY9 3TW. We are open Monday to Friday, 8:45am to 1:00pm.

Monday to Friday, 8:45am to 1:00pm.

Alderney generates its own electricity using diesel-powered generators. The island operates as a fully self-contained system with no connection to a wider grid. We are working to increase the contribution from renewable sources over time. You can read more on our How electricity works and Road to renewables pages.

Becoming more self-sufficient is a central part of AEL's long-term plans. Moving away from diesel generation requires significant investment in renewable generation, battery storage, and grid infrastructure. We are making steady progress and you can read more about our plans on the Road to renewables page.

For the foreseeable future, yes. Diesel generation remains essential to guarantee a reliable supply on an isolated island system. As renewable generation and storage capacity grows over time, the role of the power station will change. You can read more on the Road to renewables page.

Contact us on 01481 822715 or email manager@alderney-elec.com.

Visit our Set up DD/SO page or call us on 01481 822715 and we will walk you through it.

Visit our New account page or contact us on 01481 822715. We will ask for your details and property information, and explain the deposit and payment arrangements.

Contact us on 01481 822715 or email manager@alderney-elec.com and we will set up a delivery schedule that suits you.

Yes. Visit our Pay a bill page to make a payment by credit or debit card. You will need your surname, account number (or first line of address), and the amount you want to pay. You will be redirected to our secure payment provider, WorldPay, to complete the transaction. We only accept GBP payments.

Yes. Visit our Pay a bill page. This covers both electricity and oil accounts.

If tariff rates have changed, your standing order may no longer accurately cover your usage. We will write to you if an adjustment is recommended. If you are unsure, contact us on 01481 822715.

Contact us on 01481 822715 or visit our Set up DD/SO page.

A standing order is the most common payment method for ongoing electricity accounts. Visit our Set up DD/SO page or call us on 01481 822715 and we will help you get this set up.

Please contact us as soon as possible. We would rather hear from you early so we can discuss your options. Call us on 01481 822715 or email manager@alderney-elec.com.

If you are concerned about how a change in tariff rates affects your bill, please get in touch. We can help you understand what the change means for your account and whether a different tariff or payment arrangement might help.

A credit balance can build up if your standing order is set higher than your actual usage. Contact us on 01481 822715 and we will review your account. If a refund or adjustment is appropriate, we will arrange it.

Contact us on 01481 822715 or email manager@alderney-elec.com with your previous address and we will look into it.

Your standing order may not fully cover your usage, particularly if your consumption has increased or tariff rates have changed. Contact us on 01481 822715 and we can explain the difference and help you adjust your payments going forward.

Start by submitting a current meter reading via our Submit a meter reading page so we can confirm whether the bill is based on actual or estimated consumption. If you still believe there is an error, contact us on 01481 822715 and we will investigate.

Most accounts are billed quarterly, though billing may be weekly or monthly in some cases. If you are unsure of your billing frequency, contact us on 01481 822715.

At present, the carbon benefit is limited because Alderney's electricity comes mainly from diesel generation. As more renewable energy comes online, running a storage heater on lower-rate electricity will become a lower-carbon option. You can read more about our plans on the Road to renewables page.

Yes. Visit our Home energy guidance page for information on heating, hot water, and cooking options, or contact us on 01481 822715 to discuss your specific situation.

On Alderney, electricity is currently generated mainly by diesel, so electric heating is not necessarily lower in carbon than oil or gas at this point. However, as the island's generation mix shifts towards renewable sources over time, the carbon intensity of electricity will reduce. You can read more about our plans on the Road to renewables page.

The only way to know for certain is to assess your existing electrical supply.

If you are considering electric heating, please contact us before purchasing or installing a system. We can review your current connection and advise whether any upgrades are required.

The answer will depend on the type of heating you choose, as different systems place different demands on the electrical network. In some cases, a three-phase supply may also be an option.

Running costs depend on which tariff applies to your heating system and how much energy you use. Storage heating and water heating tariffs have lower unit rates than the standard tariffs, but they require a separate meter and suitable equipment. Download the current tariff schedule for figures, or contact us on 01481 822715 to discuss the likely costs for your property.

If your hot water system is on a lower-rate tariff, electricity is available at specific times of day. A timer ensures your cylinder heats up during those hours, so you get the benefit of the lower rate.

Yes. We can advise on home charging options, suitable tariffs, and what you may need to consider before installing a charger. Visit our Electric vehicles page or contact us on 01481 822715 to discuss your situation.

Contact us before installation begins. We will check that your existing supply can support a charger and advise on any upgrade that may be needed. You can also complete our application for new supply or alterations to start the process.

At present, EV charging uses your existing household electricity tariff.

As the island's electricity system evolves, we are exploring future tariff options that could support off-peak charging and make greater use of renewable generation when available.

Further details will be announced as these plans develop.

The only way to know for certain is to assess your existing electrical supply.

If you are considering electric heating, please contact us before purchasing or installing a system. We can review your current connection and advise whether any upgrades are required.

The answer will depend on the type of heating you choose, as different systems place different demands on the electrical network. In some cases, a three-phase supply may also be an option.

If your existing electricity supply is not large enough to support increased demand, for example from new electric heating, an EV charger, or a solar installation, AEL may need to upgrade the cable serving your property. We will advise you on whether this is needed as part of any application review. Contact us to discuss your requirements.

Complete and submit the Application for New Supply, Additional Load and/or Alterations to Supply (form NAAS01). Forms can be emailed to manager@alderney-elec.com or delivered to our office at Maison des Venelles, Venelles des Gaudion, Alderney, GY9 3TW. If you need help completing the form, call our Electrical Office on 01481 823395.

This refers to the equipment schedule included in the NAAS01 application form. You will need to list all electrical equipment at the property, both existing and new, including load information. Contact our Electrical Office on 01481 823395 for help completing it.

Different heating systems require different amounts of electrical capacity.

Before we can assess whether a supply upgrade is needed, we need to understand the type and size of heating system being installed. This allows us to determine the most appropriate connection and avoid unnecessary costs.

Once your heating system has been selected, we can assess your supply requirements and provide advice on any upgrades that may be needed.

The most effective steps depend on how your home is currently heated and powered. Using more efficient appliances, improving insulation, and making use of off-peak electricity tariffs can all help. Visit our Home energy guidance page or contact us for more specific advice.

Visit our Home energy guidance page for practical tips on heating, hot water, cooking, and appliance use. You can also contact us directly if you would like advice for your specific property.

Visit our Submit a meter reading page and follow the steps. If you would rather call it in, contact us on 01481 822715.

Contact us on 01481 822715 and we will arrange for the meter to be checked. If you request a formal test and the meter is found to be accurate, a testing fee applies. If it is found to be inaccurate, the fee is refunded and your account will be adjusted accordingly.

Your customer account number appears on your electricity bill. If you cannot find it, you can use the first line of your property address when paying online. If you are still unsure, contact us on 01481 822715.

Estimated bills are issued when we do not have an actual meter reading for the billing period. Submitting a regular reading helps avoid this. Visit our Submit a meter reading page.

Give us at least seven days notice in writing before you move. We will arrange a final meter reading and close your account. If you are moving to a new address on the island, we can help you set up a new account at the same time. Contact us on 01481 822715 or email manager@alderney-elec.com.

Contact us on 01481 822715 or email manager@alderney-elec.com with your previous address and we will look into it.

Contact us on 01481 822715 or email manager@alderney-elec.com.

Contact us on 01481 822715 or email manager@alderney-elec.com and we will set up a delivery schedule that suits you.

The cost of fuel on Alderney reflects the challenges of supplying a small, remote island. All fuel must be imported by sea, and the relatively small scale of the market means fixed supply and logistics costs are spread across fewer customers than on the mainland.

Contact us on 01481 822715 or email manager@alderney-elec.com with the location of the light and we will arrange for it to be looked at.

Check whether your neighbours are also affected, then check your fuse board or trip switch. Check our website or social media channels for updates. If the power is still out, contact us on 01481 822715.

Call us immediately on 01481 822715. If there is an immediate risk to safety, call the emergency services first.

Not at present.

We are working towards future export arrangements, but any export system will need to operate within the technical limits of the island's electricity network.

As Alderney's grid is relatively small, renewable exports must be carefully managed to maintain system stability and reliability. Further information will be provided as these arrangements are developed.

Yes. AEL may decline or require modifications to a proposed installation if it cannot be safely integrated with the island's electricity system. We will always explain our reasons and work with you to find a workable solution where possible.

AEL can design, supply and install solar panels and battery systems. All solar installations on Alderney must be approved and commissioned by AEL before they can be connected. Contact us at the earliest stage of planning.

Contact us before appointing a contractor. We will review your proposals, advise on system size and requirements, and confirm whether any changes to your existing supply are needed. All systems must include battery storage and be commissioned by AEL. Call us on 01481 822715 or email manager@alderney-elec.com.

Start by contacting us. We will discuss your property, review the proposed system, and let you know what is required before installation can proceed. You can read more about the process on our Renewables page.

Yes. All approved solar installations on Alderney currently require battery storage.

Battery systems help support network stability and allow you to store electricity generated during the day for use when it is needed.

They also help maximise the value of your solar installation by increasing the amount of electricity you can use directly within your property.

The standing charge covers the cost of maintaining the electricity network your property remains connected to, including backup supply for times when solar generation is insufficient. This infrastructure cost applies regardless of how much electricity you draw from the grid.

If you are unsure whether your tariff is the best fit for your usage, contact us on 01481 822715. We are happy to review your account and advise.

Exporting electricity to the grid is not currently available as a standard arrangement on Alderney. We are working towards making this possible as the island's energy system develops. Contact us if you would like to know more.

At present, EV charging uses your existing household electricity tariff.

As the island's electricity system evolves, we are exploring future tariff options that could support off-peak charging and make greater use of renewable generation when available.

Further details will be announced as these plans develop.

The right tariff depends on your usage, how your home is heated, and whether you live on the island full time. For most households, the main choice is between Tariff A (higher unit rate, no standing charge, better for lower or seasonal use) and Tariff C (lower unit rate, standing charge based on property size, better for full-time residents). There are also lower-rate tariffs for water heating and storage heating, which require a separate meter. Download the current tariff schedule or contact us on 01481 822715 and we will help you work it out.

Storage heating uses a lower-rate tariff and requires a separate meter. Water heating also uses a separate lower-rate tariff. Both require suitable equipment to be in place. Contact us on 01481 822715 to discuss your specific setup and whether your property can take advantage of these tariffs.