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Payments and Refunds Accounts are payable within fourteen days of receipt of invoice. Any complaint with regard to inaccuracies should be raised within fourteen days.Is your electricity bill estimated? Check if your bill is based on an actual or estimated reading (E in front of the meter reading). If it’s estimated please read your meter and let us know the new reading, as soon as possible, either by using our online form, telephoning 01481 822715 or calling in to the Company’s offices, address below.