Legal

About AEL

Alderney Electricity Limited (AEL) is the principal energy provider for the island of Alderney in the Channel Islands, responsible for the generation, distribution and retail of electricity on the island. With the exception of aviation fuels, AEL is also responsible for the import, distribution and sale of the major fuel types used on the island.

AEL is a limited company incorporated under The Companies Law (Alderney) 1994. AEL is registered with the Office of the Data Protection Commissioner, registration number 10088, and is classed as both a Data Controller and a Data Processor under the Data Protection (Bailiwick of Guernsey) Law, 2017.

Information we collect

The personal data AEL collects from you includes:

• Name and address (local and postal if appropriate)
• Contact details, including telephone number and email address
• Employment status
• Payment method
• Bank information in the case of standing order requests
• Credit card information when this payment method is selected (we do not retain full card details)
• Type of service and tariff required
• Property details, including type of property and number of rooms, in the case of electricity accounts
• Property access details in connection with meter reading and planned oil deliveries
• Account and consumption history
• Correspondence history

How we use your information

We may store and use your personal information for the purpose of:

• Invoicing for contractual services provided
• Contacting you regarding services or works provided by or requested from AEL
• Communicating changes to products and services
• Communicating details about planned outages
• Fulfilling our legal obligations to the States of Alderney, States of Guernsey and other regulatory bodies

Our legitimate interests include operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.

Marketing

AEL will not share your personal information with any third party for marketing purposes. AEL may contact you directly from time to time to share information relevant to your contract with us. This communication will never be shared outside of AEL.

Who we share your data with

AEL will not share your personal information with any third party, except for reasons of fraud prevention or where AEL is fulfilling its obligations to the States of Alderney, States of Guernsey or other regulatory bodies.

How long we keep your information

Your information will be kept for up to seven years after the date your contract with us ends, before being removed from our main systems. Retention periods are subject to change as a result of changes to associated law or regulation. You have the right to request removal of your information by written agreement.

Your rights

Under the Data Protection (Bailiwick of Guernsey) Law, 2017, you have the right to:

• Obtain access to, and copies of, the personal information we hold about you
• Require that we cease processing your personal information if the processing is causing you damage or distress, unless it is required for contractual reasons
• Require us to correct personal information we hold about you if it is incorrect, or to erase it

Please note that these rights may be limited by data protection legislation, and AEL may be entitled to refuse requests where exceptions apply.

Complaints

If you are not satisfied with how AEL processes your information, you can make a complaint to:

You may also complain to the Office of the Data Protection Commissioner, Guernsey:

enquiries@odpa.gg